AI support agent
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
Every call is a bad night. A pipe burst, a heater failed, a basement filled — and the customer is standing in water with a phone, working down a list until a human answers.
Burst pipes and failed water heaters, sewage backups, post-fire cleanup, and mold inspections that are usually somebody's insurance requirement.
This is one trade that often does staff a 24/7 line, or pays an answering service to take a name and number. What's usually missing isn't the pickup — it's a first response that captures anything useful before the callback.
Mitigation is measured in hours — damage compounds while the water sits, and the insurer's clock is already running. Being reachable is table stakes here rather than an advantage, and the differentiator is how much is already known when the truck rolls.
Fits, but the honest pitch differs from other trades: it isn't 'never miss a call', it's a cheaper and better-informed first response than a generic answering service that only takes a message.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
An answering service takes a name and number. This captures what happened, how much water, which floor, whether it's clean or contaminated, and whether a claim is open — so the person calling back starts informed rather than starting over. If your service already does that, this is a smaller upgrade for you than for most.
No. It escalates immediately with everything it collected and notifies you; a human decides what rolls.
Never. Coverage is between them and their adjuster, and a wrong automated answer there causes real harm.