AI support agent · Comparison
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
Paying someone — an answering service, a part-time hire, rotating on-call staff — specifically to be reachable outside normal business hours.
A real person can genuinely help with anything, including situations nobody thought to write down. For a business where after-hours contact is frequent and often complex, staffing it properly is often the right call.
Staffing evenings and weekends is expensive relative to the actual volume most small businesses see after hours, and someone still has to be paid to sit and wait through the quiet stretches for the occasional real question.
The chat agent handles the routine version of that coverage — the questions that come up repeatedly and have a knowable answer — for a fraction of what staffing the hours costs, and hands off anything real to a person instead of trying to be one.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
Yes — that's a common setup: a person covers the hours where after-hours contact is frequent enough to justify it, and the agent covers the rest.
It says so honestly, records what was asked, and hands off to a person the next time someone's available — never guesses to avoid saying "I don't know."