AI support agent · Comparison
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
A scripted widget offering a fixed menu of pre-written questions and canned answers — helpful if the visitor's question happens to be one of the ones on the list, silent or unhelpful otherwise.
It's predictable and cheap — a fixed script never says something unapproved, and for a small, stable set of common questions it can genuinely cover most of what comes in.
Real questions rarely arrive phrased exactly like the menu options. A visitor asking something slightly different from the scripted list gets a dead end — "sorry, I didn't understand that" — which reads as unhelpful specifically at the moment they needed help.
It reads what the visitor actually typed and answers from the facts you've written, in plain language, rather than requiring them to find the right button. Anything genuinely outside what it knows gets handed to a person, honestly, instead of a dead-end message.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
No — you write the same facts (hours, services, FAQs) you'd have written for a scripted menu; the difference is it can answer a version of the question you didn't anticipate, not that setup takes longer.
Replies are short by default — two to four sentences, chat-length, not an essay — configurable in voice but not in honesty: it won't claim something it isn't sure of just to sound more confident.