AI support agent · Comparison
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
The default at most small businesses: after hours the phone goes to voicemail and the website form drops into an inbox, and someone works through both when the office opens.
It costs nothing, needs no setup, and for a business whose customers are content to wait until morning it is genuinely sufficient. Nobody has ever been confused by how voicemail works.
It assumes the customer waits. Someone with an urgent problem at 9pm usually contacts more than one business, and the one that responds first is generally the one that gets the work — so the cost isn't a slow reply, it's a job that quietly went somewhere else with no record it ever existed.
The message still reaches you in the morning — it just gets answered when it arrives, so the customer has what they asked for (do you cover my area, do you handle this, what happens next) instead of silence. You wake up to a conversation already started rather than a list to work through.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
Mostly you wouldn't, which is the awkward part — a customer who went elsewhere doesn't tell you. The only honest way to find out is to let something answer for a couple of weeks and read what actually came in overnight.
It says plainly that it's an automated assistant and that a person will follow up. In our experience the thing people object to isn't automation, it's being stonewalled — an honest answer at 9pm beats silence until 8am.