AI support agent
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
The message almost always names a brand, a model, and a symptom — and it arrives the evening the fridge started making the noise, not the next business morning when someone is at a desk to read it.
Refrigerators not cooling with food at stake, washers leaking onto a floor, warranty-versus-out-of-pocket questions, and 'do you even service this brand' before anything else.
One office person handling phones, parts ordering, and scheduling at the same time, plus techs answering their own texts between calls when they remember.
A failing fridge has a deadline measured in hours of spoiling groceries. That customer will book the first company that confirms it services their brand — a question that costs nothing to answer and is exactly what goes unanswered overnight.
The single highest-value thing an after-hours agent does here is answer 'do you service this brand and area' instantly, capture model and symptom, and stop the customer from continuing down the list.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
No — that judgment depends on parts availability and what the tech sees. It gathers the model and symptom so whoever calls back already has what they need.
It can state your policy if you write it down. Anything about a manufacturer's warranty terms goes to a person, because those terms aren't yours to interpret.
Yes, and it's worth separate facts — restaurant equipment carries different urgency and different service terms than a home dishwasher.