AI support agent
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
A repair shop's phone is busy all day with customers already in progress — status checks, approvals, pickup timing — while new inquiries and appointment requests queue behind them. After close, the website goes silent, which is exactly when someone whose car is making a noise sits down to figure out what to do tomorrow.
Appointment requests, hours and location questions, 'is my car ready' status checks, and questions about whether the shop works on a particular make.
A service advisor juggling the counter, the phone, and the techs. After hours, nobody.
Most of this is not sales, it's deflection — the same handful of questions consuming an advisor's day. Answering them automatically buys back the advisor's attention for the customers physically standing at the counter.
The support agent is the better fit here than lead response. The volume problem is repetitive questions, not a slow sales follow-up.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
No, and it's instructed not to guess. It captures the symptom and gets them scheduled, which is the actual next step anyway.
Not unless that fact is something you've given it. It doesn't have live shop status, so it escalates rather than inventing an answer.
Hours, location, makes you service, what to bring, how appointments work — whatever you type into its knowledge page. Those questions are most of the volume.