AI support agent
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
Tenant messages don't respect office hours — a burst pipe, a lockout, or a no-heat call at 11pm is the defining case of this business. The after-hours line rings to an answering service reading from a card, or to a maintenance coordinator's personal phone.
Maintenance requests and emergencies, rent and lease questions, showing requests from prospective tenants, application status checks, and owner inquiries about vacancies.
An answering service billing per call, an on-call coordinator, or nobody until the office opens — while owners judge the company by exactly these moments.
A mishandled emergency is property damage and an angry owner in the same night. A missed showing request is a longer vacancy — and vacancies, not fees, are what lose management contracts.
Support agent first: tenant triage is the volume. It answers the routine (office hours, rent portal, application status) from facts you approve and escalates real emergencies to your on-call person with the full conversation. Lead response covers prospective-tenant and new-owner inquiries.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
It recognizes one — by rules you set, like no heat or active leak — and hands it to your on-call contact with the full transcript. What it never does is improvise repair advice at 2am.
For message-taking and routine questions, yes, and it answers instantly instead of putting tenants on hold. For dispatch, your existing on-call process stays exactly as it is.
No — it points them to your existing portal. Payment stays in the system of record.
Plenty of property management companies run AI lead response alongside it — fieldsta replies to every inbound lead, qualifies it against criteria you set, and books the meeting — with a human reviewing every booking before it's confirmed. $500/month.