AI support agent
A 24/7 chat agent on your own website that answers your customers from facts you give it, and hands off to a real person the moment it isn't sure.
$200/month · answers only from facts you write · escalates anything else · cancel anytime
New-patient inquiries arrive when the pain does — evenings and weekends, right after the injury or the referral. The front desk is treating-hours only, and clinicians are with patients, so the inquiry waits.
New-patient and referral inquiries, insurance and coverage questions, scheduling and reschedule requests, direct-access questions, and hours or location basics.
Front-desk staff between check-ins, or voicemail. Many clinics answer new-patient messages in a batch the next morning.
A person in pain books with whoever answers. PT also competes with doing nothing — every hour of silence is another chance they decide to just rest it, and a referral that goes unanswered reflects on the referring physician too.
Support agent fields the routine — hours, locations, what to bring, whether a referral is required — from facts you approve. Lead response gets new-patient inquiries a same-minute reply and moves them toward an evaluation slot.
Before deciding anything: run the free check. It reads one public page of your site the way a customer would and tells you what they can actually see — how many ways they can reach you, and what happens if they land there at 9pm. No signup, and the result shows in full.
No, categorically. Anything clinical — symptoms, exercises, whether something is serious — goes to a person. It answers the administrative layer only.
It collects the patient's plan details and hands them to your billing staff. It never tells a patient they're covered.
It answers from facts you write about the clinic — hours, services, locations. It doesn't access patient records at all.
Plenty of physical therapy clinics run AI lead response alongside it — fieldsta replies to every inbound lead, qualifies it against criteria you set, and books the meeting — with a human reviewing every booking before it's confirmed. $500/month.